A chief steward deals with abusive Venice-bound passengers, and a drunken grandfather causes trouble for a customer service operator.

Problems with passports, particularly when they go missing just before the flight closes. 11 members of a family leave for the Dominican Republic for a wedding

Trainee stewards Aaron and Jason deal with emergency slides and awkward customers, and two passengers booked on a luxury cruise miss their connecting flight.

Britannia staff members discover Majorca is not all sunshine as they struggle to cope with lost passengers, endless delays and a mile-long walk between check-in and departures. Elsewhere, passenger officer Cathy faces romantic complications, and it's crunch time for Aaron and Jason on their cabin crew training course.

Chief steward BJ tackles two drunken travellers and passenger officer Pat Baines applies for a Britannia training course, determined to realise her ambition of becoming a stewardess. And while she dreams of taking to the skies, Aaron and Jason make their first flight as fully fledged cabin crew

As the England football team touches down after qualifying for the World Cup finals, passenger officer Pat Baines has her hands full dealing with a couple who have defaced a passport, while new recruit Aaron waits to discover whether he will be keeping his job.