It's a special day at the Shelter: Charlie, a local journalist, has come to do a story on Rina, a baby Sumatran rhino who has just arrived. But the little rhino is too nervous to have her picture taken! Audrey's parents take the impatient reporter on a tour of the Shelter, while Audrey and Tommy do everything, they can to make Rina feel comfortable at the risk of getting dirty for the photo!

The Shelter is faced with a water shortage in the middle of a heat wave, and everyone is at work to keep the animals cool. But when Audrey notices that Babou, the proboscis monkey, is wet from head to toe, she's sure he's found a hidden watering hole! With Tommy's help, she intends to prove her theory and save the animals from the heat even if the adults refuse to believe them.

Tommy is thrilled, his parents lent him a drone to film the animals of the Shelter! But Pearl the clouded leopard mistakes the camera for prey and takes it with her! Tommy decides to get the drone back, even though he's not allowed to go into Pearl's enclosure alone and Pearl escapes! The kids must find her before the whole Shelter notices she's missing and starts to panic!

Audrey and Tommy show their classmate Maeva around the Shelter. But Maeva thinks all the animals are boring. To teach her a lesson, the kids invent a dangerous creature living at the Shelter: the Wadisdis! It's soon obvious the Wadisdis doesn't exist, but Maeva now believes Audrey and Tommy refuse to show it to her! And when the Shelter's animals suddenly panic, the kids start to wonder: what if the Wadisdis was real?

Hops, a shy baby rock wallaby, has just arrived at the Shelter. Against all odds, the only person who can approach him is Tommy. A strong bond forms between him and the wallaby a little too strong, even. Tommy is quickly overwhelmed, while Audrey feels neglected by her friend. The kids will have to find a new companion for little Hops.

Quentin, a young boy who lives on a farm near the Shelter, brings his cow Pastelle to Hector for a check-up. Audrey and Tommy show him around the Shelter. Audrey immediately hits it off with Quentin, who also has a great connection to the animals. But Tommy is not happy about this new friendship: has Quentin come to steal his best friend?

Pat asks Audrey and Tommy to build a rock shelter for Milo, the collared pika. But Tommy is too busy playing his new video game, and he lets Milo escape. The kids must catch him, but for that Tommy will need to put his game aside.

The Shelter has a prestigious guest: Huan, a giant panda. Everyone is super excited, but for Huan to stay, an inspector must check that he'll be properly taken care of, and his absurdly strict protocol makes the panda nervous. Can the kids help him feel at home despite all the pressure?